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Frequently Asked Questions

About the Ride
Fundraising Information
About My Account


  1. What is the Required Minimum Fundraising Policy?
    All participants* (excluding volunteers and Virtual Cyclists) are required to raise a minimum of $250 in donations in addition to the registration fee regardless of attendance at the Bike MS Ride. Registered participants will not be held responsible for the $250 required pledge minimum only if Greater Northwest Chapter has been notified in writing of your withdrawal from the event at least two weeks prior to the event.
    This required fundraising minimum must be fulfilled prior to participation in the event. Participants who have not fulfilled their required fundraising minimum will not be permitted to ride.
    Participation in the Bike MS Ride is at the discretion of the Greater Northwest Chapter of the National Multiple Sclerosis Society. Registration fees are non-refundable, non-transferable and not applicable to the required pledge minimum amount of $250.

    * The required minimum fundraising for Bike MS: Cycle the Silver Valley is $200 in 2014.
  2. What are the Bike MS Dates?
    Bike MS: Hope to a Cure 2014 (Alaska) – May 31, 2014
    Bike MS: Cycle the Silver Valley 2014 (Idaho) – September 13-14, 2014
    Bike MS: Ride the Sky 2014 (Montana) – August 16-17, 2014
    Bike MS: Deception Pass Classic 2014 – September 6-7, 2014
  3. I no longer am able to ride this year. Can someone ride in my place?
    No, your registration is non-transferrable, non-refundable, and not applicable to the required minimum fundraising amount of $250; substitutions are not allowed. If you are no longer able to ride in this year's event, please be sure to notify us so you are exempted from the minimum fundraising requirement. If someone you know would like to ride, please have him or her register online.
    If you are still able to fundraise to support people affected by MS, contact us to switch your registration to a Virtual Cyclist.
  4. Can I switch events?
    No. The Washington, Alaska, Idaho, and Montana events are managed as separate events and your registration is not transferrable.
  5. What is the route like?
    Check the individual route for details:
  6. What is the event schedule?
    Event schedules will be available online in summer 2014. A final event schedule will be included in your packet.
  7. How do I register for the Bike MS Ride?
    Register online - it's easy! Or if you prefer to mail/fax your registration, download the registration form and agreement. Register for the event you prefer:
    1. Bike MS: Hope to a Cure (Alaska)
    2. Bike MS: Cycle the Silver Valley 2014 (Idaho):
    3. Bike MS: Ride the Sky 2014 (Montana)
    4. Bike MS: Deception Pass Classic 2014 (Washington)
  8. Why form a team?
    A job worth doing is worth doing together - that’s the idea behind Bike MS Teams. Forming a team brings together your family, friends and co-workers for a weekend of fun, fitness and entertainment. If you need additional information about teams, or want a representative from the National MS Society to come talk to your group, company or organization, please email or call 800-344-4867, press 2 then option 5 for Bike MS.
  9. When is packet pick-up?
    Please view the event details page for more information about your local packet pick-up: Alaska, Idaho, Montana, Washington. If you are unable to attend packet pick-up, you may collect your packet at the event.
  10. Why can't my young child participate in the Bike MS Ride?
    For safety reasons riders must be at least 18 years of age to participate in Bike MS in Alaska and Montana.
    Riders must be at least age 12 to participate in Bike MS in Washington and Idaho. Please review the information below regarding the requirements for youth riders:

    For Bike MS Ride in Washington and Idaho participants only:

    • All riders age 12-17 must provide a signed and notarized waiver to the Chapter.
    • All riders age 12-17 must be accompanied by a parent or responsible adult (at least 21 years of age) at all times.
    • All riders between ages of 12 and 17 must complete the following training steps with a parent or legal guardian: review of safety brochure; and review of special flyer for youth riders and parent/legal guardian.
    • An accompanying adult may not be responsible for more than three youth riders, and must accompany all youth together at all times (e.g., if one needs to leave the route, all must leave route together).
    • Any child on a tandem is required to be riding with a responsible adult of at least 21 years of age. All requirements above still apply.
    • No trailers, child carriers, tag-alongs or any equipment and accessories attached to a bicycle for transporting children and pets are allowed on the route at any time.

  11. What is the alcohol policy in Rider Village?
    While a cold beer might be just the thing to top off a great day of riding, please understand that the serving of alcohol in our Rider Village requires everyone to act responsibly and abide by state liquor laws. Please follow these simple but important policies to ensure the safety of all participants and understand your liability as the team host when providing alcohol.
    1. Post signs that state 'Proof of age required' in your Team Row tent.
    2. Have a means to check ID.
    3. Utilize tickets, wristbands, etc. to control the consumption of alcohol.
    4. Be prepared to provide transportation for anyone who may be intoxicated and is traveling offsite.
    5. Follow all local regulations and laws regarding the distribution of alcohol. Please check with your state liquor control board to inquire about a liquor license for your Team Row tent.
  12. What is the Good Neighbor Policy?
    There is limited space in the Rider Village, and we want to make sure everyone has a comfortable, fun, and relaxing experience. We ask that your team please adhere to the following Good Neighbor policies:
    1. All gates will belocked at 9:00 p.m. except the Start/Finish gate.
    2. Quiet time begins at 10:00 p.m. That means shutting down generators too.
    3. No open fires (i.e. bonfires) are allowed.
    4. No roping off space around your tent.
    5. Please keep trash and other items out of the main walkways and thoroughfares. Please utilize the trash and recycling bins located throughout Rider Village.
    6. After unloading, all vehicles need to return to the designated event parking area.
    7. Do not set up private sleeping tents next to the team tent. These tents need to be located in the designated camping area.



  1. What does the National MS Society do with the money I raise?
    More than 78 cents of each dollar you raise at Bike MS funds programs, services and research aimed at making life better for local people affected by multiple sclerosis by supporting local programs and services, and funding national research into new treatments and a cure. Learn more
  2. Do I have to fulfill the minimum fundraising amount if I'm a Virtual Cyclist?
    The fundraising minimum is applicable to riders participating in the event. If you are a Virtual Cyclist, you may fundraise as much as you would like. If you are able to participate in the event after all, the $250 minimum would apply.
  3. What if I don't raise the minimum fundraising amount by packet pick-up?
    If you have not been able to fundraise the required $250 in time for packet pick-up, you may make a Promise to Pay commitment*, which authorizes the National MS Society to charge your credit card in case you do not fulfill the required $250 minimum fundraising requirement by the October 7 fundraising deadline, or you may make a donation at packet pick-up. Your packet will be released only if either of those conditions are met.
    * Alaska, Montana, and Washington events only. Participants in the Idaho Bike MS: Cycle the Silver Valley 2014 event must fulfill the $200 minimum fundraising requirement or make a Promise to Pay commitment in order to participate in the event
  4. Are there posters or other fun fundraising tools for me?
    Yes, they are free and we'll ship them to you directly. Please visit the Bike MS materials store and order what you need. Logos, email signatures, Facebook cover photos, and other digital tools are available for download in the digital downloads page.
  5. How do I earn prizes?
    Prize and Century Club qualification are determined by the total amount of confirmed gifts received by the October 7, 2014 pledge deadline. Confirmed gifts have been received by the National MS Society. Gifts not confirmed by the deadline will be omitted from final fundraising totals. (Excluding unconfirmed matching gifts.)
  6. Do matching gifts count?
    Employer matching gifts are a great way to double your fundraising! Yes, matching gifts do count toward your fundraising total for prize qualification and the minimum pledge requirement. For detailed information about matching gifts, please refer to our Matching Gifts FAQ.
  7. What is an "unconfirmed gift"?
    You may have noticed offline and unconfirmed gifts in your Participant Center. Download this one-page guide to help figure it all out!
  8. How do I turn in donations made by cash or check?
    Mail any checks to the Seattle office, or drop your donations off at your local chapter office:
    National MS Society
    192 Nickerson St Ste 100
    Seattle, WA 98109
    National MS Society
    3831 Piper St Ste S410
    Anchorage, AK 99508
    Inland NW:
    National MS Society
    25 W. Nora, Ste. 100

    Spokane, WA 99205
    National MS Society
    2047 Broadwater Ste 2
    Billings, MT 59102
    * Checks should be made out to the National MS Society. Please put your full name and team name (if applicable) in the memo line of the check.
  9. What if my donors need a receipt?

    Our Tax ID


    All people who make an online donation via our website will receive an e-mail confirmation that can be used for tax purposes. People who send checks or cash of $100 or more to the office will receive a thank you letter by mail that can be used for tax purposes. If you have a cash donor who needs a receipt, download it here
    In addition to a letter or receipt, the IRS will accept the following as proof of a charitable donation: a canceled check, bank or credit union statement, or a credit card statement.
  10. How do I split gifts between multiple riders?
    We are happy to split donations between multiple riders; however, each rider must be allocated at least $50, must be registered at the time donation is received, and designation (amount and participant info) must be included with the donation at the time it is mailed or turned in. Refer to our split gift guidelines for more information.
  11. My spouse/co-worker/family member doesn’t ride but wants to come support me at the event, what can they do?
    We need volunteers! Or encourage him/her to register for free as a Virtual Cyclist. Virtual Cyclists have the same online tools to fundraise and join teams, but they are not issued a bib number and cannot ride in the event without paying the registration fee at the event.



  1. I forgot my Username and Password.
    Remember that your username and password are case sensitive. Find your password. You will receive an e-mail with your username and password. If you still have problems, please email for help.
  2. How do I change my Username and/or Password?
    First, login to the site using your username and password. Once logged in you will see a link at the top of the page called "Update My Profile." Once in your profile, you will be able to change your contact information, e-mail address, username and password. All changes will be made to your account immediately. There is no need to sign in again.
  3. How do I update my contact preferences or unsubscribe from e-mail?
    By unsubscribing from email, you will unsubscribe from ALL email communications, not just ones related to Bike MS. We encourage you to update your contact preferences with the Chapter instead, to let us know what information you would like to receive and how you would like to receive it. To update your contact preferences, please email, or click this link and follow the instructions. If you must unsubscribe from emails, you may click the "Click Here to Unsubscribe from this E-mail Message" link that appears near the bottom of each e-mail message you receive.


  1. What is a Personal Page?
    A personal page is an online promotional tool for your use when asking your friends and family to join your team or sponsor you by making a donation. Once you sign up for an event online, by default, you will have a personal page created for you. You have the option of personalizing this page by going to your Account. You will be able to customize images, text and the style/color layout of the page.
  2. By default I have a personal page; do I have to change it?
    Once you sign up for an event online, by default, you will have a personal page created for you. A compelling personal page attracts and engages supporters. While you can spread the word using customized e-mail solicitations, your personal campaign page can be your own creative expression of your commitment to the mission of the National MS Society. Customize your page by selecting the layout and style that work best for you. Utilize the elements of text, photo or video, and status indicators to their fullest advantage.
  3. How do I change my personal fundraising goal?
    First, you will need to login to your “My Account”. Once logged in, you will be able to update your goal by clicking the Edit link next to your goal under the fundraising status bar.
  4. How do I change my team name, team division or team goal?
    Only the team captain has the ability to change the team name or team division. The team captain will need to login to his/her Account and click the "My Team" link at the top of the screen. On the Team page, team captains will have the ability to update the team name, division and goal.
  5. How can I see who has donated to me?
    Log in to the site using your Username and Password. Log in to My Account and click the "Progress" tab; this will allow you to view your donor list and any amounts having been donated so far.
  6. How can I see who is on my team?
    Log in to the site using your Username and Password. Go to your My Account and click the "Progress" tab, then the "Team" link; this will allow you to view your team roster and the amounts raised by each team member.
  7. Is there a mobile app for Bike MS?
    Yes! Simply go to the App Store or Google Play and search for 'Bike MS'. Download the app developed by Charity Dynamics and get started.

Find Us on Facebook


Join Bike MS and the Greater Northwest Chapter of the National MS Society on Facebook. Fans get contest leaks, can connect with other Bike MS cyclists and more!

There is also an app available to help you fundraise for Bike MS on Facebook. Log in to your account and click the "Fundraise with Facebook" icon to get started!


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